Privacy Policy

This Privacy Policy ("Policy") describes how ZND, a subsidiary of IMERION LLC, ("ZND", "we", "us", or "our") collects, uses, stores, and discloses personal information obtained through the ZND website located at https://teamznd.com, the ZND mobile application (the "ZND App"), and the official ZND Discord server (collectively, the “Services”).

By accessing or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. Data Controller

ZND is the data controller for the processing of your personal information. Certain information may also be processed by IMERION LLC, the parent entity of ZND, for internal administrative and operational purposes. IMERION LLC does not provide direct customer support but retains access to limited data in line with internal compliance and oversight functions.

2. Information We Collect

We may collect the following categories of personal information:

a. Information You Provide to Us

• Full name, email address, username (e.g., Discord ID)
• Application responses (e.g., creator, team, or staff applications)
• User-generated content (e.g., feedback, submissions, uploads)
   
• Communication records (support inquiries, form responses)

b. Automatically Collected Information

• Device identifiers, IP address, browser type, operating system
• Website and app usage data, including pages visited, click behavior, session duration
• Cookies, beacons, log files, and similar tracking technologies

c. Information from Third Parties

• If you link third-party accounts (e.g., Discord, TikTok, YouTube), we may receive information from those services per their privacy terms, such as profile ID, avatar, and activity metrics.
   

3. How We Use Your Information

We process your personal information for the following purposes:

• To provide and maintain our Services
• To process applications and manage community access
• To deliver content, updates, and service-related announcements
• To facilitate subscriptions (including ZND+) and promotions
• To monitor, analyze, and improve service performance and user engagement
• To maintain compliance with applicable laws, regulations, or legal processes
• For organizational use by IMERION LLC and its divisions in a manner consistent with this Policy
   

4. Legal Bases for Processing (EU/EEA Users)

Where required by applicable law, we process your personal data based on one or more of the following legal bases:

• Your consent
• Performance of a contract
• Compliance with a legal obligation
• Our legitimate interests (e.g., community safety, service improvement)
   

5. Disclosure of Your Information

We do not sell your personal information. We may disclose it in the following circumstances:

• Service Providers: For hosting, analytics, communications, payment processing, and moderation
• IMERION LLC: For operational and internal administrative purposes
• Platform Partners: Such as Discord or Raven.gg for account integration and feature access
• Legal Authorities: Where required by law, regulation, or court order
• Successors: In the event of a merger, acquisition, or reorganization
   

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. When no longer needed, your data will be securely deleted or anonymized.

7. Security

We implement commercially reasonable technical and organizational safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no system is entirely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 13 (or 16 in jurisdictions with higher age thresholds). We do not knowingly collect data from minors. If we learn that we have collected data from a child without verifiable parental consent, we will take steps to delete such data.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Withdraw your consent (where applicable)
• Obtain a portable copy of your data
   

To exercise your rights, please contact us using the information provided below.

10. International Data Transfers

ZND is based in the United States. By using our Services, you understand that your information may be transferred to and processed in the United States or other jurisdictions where IMERION or its partners operate, which may have data protection laws that differ from those in your country.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze traffic, and provide core functionality. You may adjust cookie settings in your browser. Disabling cookies may affect certain features of the Services.

12. Third-Party Services

Our Services may contain links to third-party websites or integrations with external platforms. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing any information.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on https://teamznd.com with the “Last Updated” date revised accordingly. Continued use of the Services following the update constitutes acceptance of the revised Policy.

14. Contact Information

If you have any questions, concerns, or data-related requests, please contact:

ZND – Privacy & Compliance Office
support@teamznd.com
https://teamznd.com